Your satisfaction is our pursuit for ever , if you need any help or suggestion , please welcome to contact us at Contact us
1. Receiving the incorrect or defective item . If you receive the incorrect item or defective item due to defects in manufacturing or workmanship , please contact our service center as soon as possible (Must be within 7 days after goods delivered) to send photos or videos to our sale service department to show your problem , it will take 3 to 5 days for our sale service department to inspect the photos or videos , if it is our fault , our sale service department will inform you the steps how to apply for full refund or apply for exchange . if customers got designated shipping address, the customers must ship out the packge to designated shipping address within 3 days after got designated shipping address and must give relevant tracking number. Or else , we can not accept any return or exhange.
2. Ordering incorrect size or color .Before you order the products from Aokdress.com , please learn the details of size table , color or other information carefully . As the color , there may be some color difference between the real products and photos . Because there color varies from the products photoed by different light or displayed in different computer displayer .If it is your fault to order incorrect products , you want to return or exchange the products ,you need to pay for the back freight charge( freight collect is not acceptable) and keep the goods in good condition , contact our customer service center as soon as possible ( Must be within 7 days after goods delivered) to follow our step to returning or exchange the products , when we receive the products and check it in good condition , we will give you refund ( excluding the shipping charge) . if customers got designated shipping address, the customers must ship out the packge to designated shipping address within 3 days after got designated shipping address and must give relevant tracking number. Or else , we can not accept any return or exhange.
3. Intimates, swimming clothings, lingeries ,customized products etc. are the personal clothing , returning or exchange is unacceptable.
4. Before you returning or exchange the products , please contact us service center , so that our customer service will teach you the steps how to apply returning or exchange .if you do not contact our service center before you send the products back ,customers can not apply any refund or any exchange . if customers got designated shipping address, the customers must ship out the packge to designated shipping address within 3 days after got designated shipping address and must give relevant tracking number.Or else , we can not accept any return or exhange.
Taxes & Duties
All our products price listed on www.aokdress.com website not including any tax or duties ,
Before you place the order please make it clearly, once there is any custom taxes or duties problem, we will help you to deal with it, but you are liable to pay any customs tax or duties .
There are several ways to lower your customs taxes or duties , 1. Lower the shipping invoice value , 2. Divide into several small packages ,etc.
We strive to update product and pricing information correct , pricing or typographical errors may occur sometimes . In the event that the item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Aokdress.com shall have the right to refuse or cancel any such orders placed which is listed at incorrect price . Aokdress.com shall pay the amount which is listed at incorrect price back to the customer’s account.
Out-of stocking products
We ship out products within 1 to 3 working days after we receive your payment .All our products before we listed in our online store , we ensure the large quantity of stock , but sometimes some items may be out of stock when customers place the order , We keep you informed of any products you have ordered is out stock and unavailable for immediate shipment , you have right to cancel the order before our shipping .
All our products listed in our website is by China Post air mail or courier fast shipping way . As the shipping time please refer to our shipping &delivery page .
If you need any fast shipping ways , please contact us service center Contact us to consult the additional shipping charge .
Please fill the full consignee information and leave us the correct shipping information .when you place the order we will ship your order according to the address you leave to us, if your packages is lost by the wrong information you provide, we can not give customer any refund . if we write a wrong address information when shipping , but you leave us correct one, then we will give you full refund .
TIPS:As produts problem which you received ,please contact us within 7days after goods delivered. If our sale service department give ways to solve the customer problem, but customer does not give reply within 3 days, it means that the customer gives up solving the problem .